1. General Provisions

1.1. The Stalerindustries service operates under the terms specified in these Terms of Service.

1.2 These Terms specify the rules for concluding and terminating Product Sales Agreements and the complaint process. In addition, they define the types and scope of services provided by our Service, the methods of providing these services, and the conditions under which electronic service agreements are concluded.

1.3 By taking any actions to use the Electronic Services offered by our service, each Client agrees to comply with the provisions of the current Terms.

2. Definitions

This document defines key terms used in the online service's terms at www. service:

2.1 Order Form: A form available on the www. service website, allowing for the submission of an Order.

2.2 Client, User: A person who intends to conclude or has concluded a Sales Agreement with the Seller, being a Service User.

2.3 Consumer: A natural person conducting a transaction, meaning performing a legal act with an entrepreneur, not related to business or professional activity.

2.4 Entrepreneur: A natural person, legal person, or organizational unit with legal capacity, conducting business or professional activity.

2.5 Product: A movable item available in the service, being the subject of a Sales Agreement between the Client and the Seller.

2.6 Terms: This document specifying the rules for the operation of the service.

2.7 Service: The online service of the Service Provider available at www.https://stalerindustries.com/.

2.8 Seller, Service Provider: Specified in point 3 of these terms.

2.9 Sales Agreement: An agreement between the Client and the Seller, concluded via the service, concerning the sale of a Product.

2.10 Order: A declaration of the Client's will, constituting an offer to conclude a Sales Agreement with the Seller.

2.11 Price: The value expressed in monetary units that the Client is obliged to pay the Seller for the Product.

3. Identification Data

3.1 Company: Staler Industries ApS

3.2 Registered Office: 5550 Langeskov, Agertoften1

3.3 CVR: 44005778

3.4 VAT-BE: BE0835549090

3.5 Contact: e-mail: support@stalerindustries.com

4. Type and Scope of Electronic Services

4.1. The company providing the services allows the use of the electronic function of the service, which enables the conclusion of Product Sales Agreements.

4.2. The provision of electronic services to Clients in the service is regulated in accordance with the conditions set out in the Terms.

4.3. The company has the right to publish advertising content on the service's website. These advertisements are an integral part of the service and the materials presented on it.

5. Conditions for Providing and Concluding Agreements for Electronic Services

5.1 Offering the Electronic Service specified in point 10.1 of the Terms by the Service Provider does not require payment.

5.2 The agreement for the provision of the Electronic Service, which enables the placement of Orders in the service, is concluded for a specific period and ceases when the Order is placed or the process is interrupted by the Service User.

5.3 To fully use the teleinformation system provided by the Service Provider, the following are required:

5.3.1 A computer (or mobile device) with internet access,

5.3.2 Access to email,

5.3.3 Possession of a phone number,

5.3.4 An internet browser,

5.3.5 Enabling cookies and Javascript in the internet browser.

5.4 The Service User is obliged to use the service in a manner consistent with legal and ethical regulations, respecting the privacy and intellectual property rights of others.

5.5 Data provided by the Service User should be true and accurate.

5.6 The Service User is prohibited from providing materials that are illegal or contrary to applicable laws.

6. Complaints Related to the Provision of Electronic Services

6.1 Complaints regarding the provision of the Electronic Service via the service can be submitted by the Service User via email to the address [Point 3.5].

6.2 It is recommended to include as much information and details about the problem as possible in the complaint email, especially a description of the type of irregularity, the date the problem occurred, and contact details. This information is crucial for efficient and quick handling of the complaint by the Service Provider.

6.3 The Service Provider undertakes to promptly address the complaint, not exceeding 14 days from the date of its submission.

6.4 The response from the Service Provider regarding the complaint will be sent to the Service User's email address provided in the complaint or in another way indicated by the Service User.

7. Privacy Policy

7.1 The data controller is Staler BV, VAT: 0835549090, 2960 Brecht. Contact details email: support@stalerindustries.com

7.2 This section describes the rules for the protection of personal data collected by the online service operating on this platform, in accordance with GDPR regulations. Our company prioritizes the security of our clients' personal data and takes care of their privacy.

7.3 Personal data, such as name, email address, residential address, or phone number, are collected to fulfill orders, provide order information, technical support, and for marketing purposes, provided the user has given consent. While using the Service, information about the user's behavior on the site may be collected, such as viewed products or shopping preferences, to improve the shopping experience and personalize the offer.

7.4 Users have the right to access their personal data, the ability to correct, delete, limit processing, transfer data, and object to the processing of data for specific purposes. They can also withdraw their consent to the processing of personal data for marketing purposes or other types of communication at any time.

7.5 The Staler service ensures a secure SSL-encrypted connection. If a breach of personal data by unauthorized persons is detected, users are automatically notified by the system. Personal data is stored in the cloud on the company's servers.

7.6 Users can exercise the right to access, correct, and delete personal data by contacting us directly via the contact form available on the website. When the user requests the deletion of personal data, we will strive to fulfill such a request unless there is an obligation to store the data in accordance with legal regulations or to fulfill a contract. The user also has the right to receive a copy of their personal data in a comprehensible and transferable format to another system. Currently, such data is not collected.

As part of the functionality of the online service, we track clients' online activity and record their searches. These actions aim to analyze client behavior to improve the shopping experience and personalize the offer. The data collected in this process is used exclusively internally and is not shared with third parties without the user's explicit consent. In case of concerns or questions regarding this process, we encourage you to contact us via the form available on the website. We thank you for your trust and ensure that we protect our clients' data in accordance with applicable laws.

7.7 Additionally, we would like to inform you that data regarding users' behavior on our website is also processed by Google through the use of the "Google Analytics" plugin. Google Analytics allows us to analyze website traffic, including information about viewed products, time spent on the site, or user paths. With this tool, we can better understand our clients' needs and tailor our offer to their preferences. It is worth noting that we use the IP anonymization function in Google Analytics, which means that no identifying data about users is transferred to Google.

7.8 Link containing information about Google Analytics https://policies.google.com/privacy?hl=pl

8. Cookies

8.1 Explanation of cookies

8.1.1 Cookies are small text files stored by the web browser on the user's device when visiting websites. They are used by websites to store information about user preferences, login sessions, track behavior on the site, customize content, and analyze website traffic.

8.1.2 What cookies are used for:

8.1.1.A Remembering preferences: Cookies can remember user preferences such as language, currency, and website display settings.

8.1.1.B Facilitating navigation: They help improve website functionality, facilitate navigation, and remember previous actions on the site.

8.1.1.C Tracking user behavior: They enable monitoring of user behavior on the site for analytical purposes, such as analyzing website traffic, visit statistics, and the effectiveness of marketing campaigns.

8.1.2 How to manage cookies in your browser:

8.1.1.A Accepting or rejecting cookies: The user can choose to accept cookies or reject their use in the web browser settings.

8.1.1.B Deleting cookies: The browser allows the deletion of stored cookies from the device at any time. The user can clear browsing history, including cookies, by selecting the appropriate option in the browser settings.

8.2 Session cookies: OpenCart uses session cookies that are necessary to ensure the proper functioning of the Website. They are used to store information about the user's session, such as session ID, login information, shopping cart content.

8.2.1 Preference cookies: The website www.stalerindustries.com may use cookies to remember user preferences such as language, currency, preferred website display options, etc.

8.2.2 Tracking cookies: They may be used to monitor website traffic, remember visited subpages, track user activity on the site for analytical purposes within the OpenCart platform.

8.3 Google Analytics cookies:

8.3.1 Analytical cookies: Google Analytics uses cookies to collect analytical data on website traffic, such as the user's IP address, device type, browser, visited subpages, time spent on the site, etc. They are used to generate statistical reports on website traffic and user behavior analysis.

8.3.2 Remarketing cookies: If the remarketing function is used, Google Analytics may use cookies to display personalized ads to users who have visited the website on other websites.

9. Final Provisions

9.1 Agreements concluded via the service are in accordance with Belgian and European Union law

9.2 If any provision of the Terms is contrary to applicable law, the relevant provisions of Belgian law shall apply.

9.3 Any disputes arising from Sales Agreements between the service and Consumers will first be resolved through negotiations, aiming for an amicable settlement of the dispute in accordance with the Act on out-of-court settlement of consumer disputes. If it is not possible to reach an agreement or if it does not meet the expectations of either party, disputes will be resolved by the competent court, in accordance with point 4 of this paragraph.

9.4 Any disputes between the Service Provider and the Client who is also a Consumer are subject to the competent courts in accordance with the applicable regulations.

9.5 A Consumer who has the status of a Client has the possibility to use out-of-court dispute resolution methods, such as mediation or consideration of the case by an arbitration court, which is free of charge after the complaint process. The Client can also use the free assistance of the municipal (district) consumer ombudsman or a relevant social organization dealing with consumer protection.

10. Acceptance of the Terms

10.1. Using the services provided by the online service is equivalent to accepting these Terms and declaring that you have read their content.

10.2. A user who does not accept the provisions of the Terms should not use the services of the online service.

10.3. The condition for using the services provided by the Service is to read the content of the Terms and accept their provisions.

10.4. The service reserves the right to change the provisions of these Terms. These changes come into force upon their publication on the service's website.

10.5. The user is obliged to regularly read the content of the Terms to follow any introduced changes.

10.6. If the user does not accept the changed Terms, the user has the right to cease using the services provided by the service and may opt-out of further use of them.

10.7. Any changes to the Terms do not affect the content of agreements concluded before the date of the changes' entry into force.

10.8. Any disputes related to the interpretation or application of these Terms will be resolved in accordance with Belgian law by the competent court.

Terms & Conditions